Journey Feed Results 2017 – 2018

Thank you to everyone who responded to our annual feedback project, the results are in!

We are still a relatively small team at Assent, and we really care about the relationships we build with clients.  But as we grow we’re conscious that we don’t want to lose that personal touch.

This year, because of the growth in GDPR consultancy work, we split the survey in to two areas.

We were delighted that 100% of those who responded across both surveys said they would recommend us to others!

The main improvement this year has been in the knowledge of our Office team, which the majority of respondents now say is Excellent!  We’re really pleased!

We’re always improving though and our plans for 2018 will hopefully improve the customer experience even further!

See the infographics for more information.

2017 2018 Journey